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Tips to Resolve or Respond to Common Issues
When the injured party is deceased:
- The submitted copy of the death certificate must be complete and legible in all areas.
- Information on the death certificate must compare to what appears on page 2 of the claim form. This includes the date of birth, Social Security number, and date of death.
When completing Part 7 of the claim form (Asbestos Litigation):
- If a lawsuit has not been filed for the injured party, check "no" to this question and do not complete the remainder of the page.
- If a lawsuit has been filed for the injured party, check "yes" to this question. A state in which the lawsuit was originally filed is required as well as the date it was filed.
- When the status of a suit is pending and a trial date has been set, the Trust must be notified in writing of the outcome. Absent this information, the lawsuit remains pending and the claim cannot be processed further.
Choosing between the Discounted Cash Payment (DCP) or Individualized Review Claim (IRC) options:
- You may submit either a DCP or IRC option, but may not be considered for both.
- If you have submitted both claim options, notify the Trust of which you would like reviewed for compensation.
- Filing both claim options without notifying the Trust of which option you choose will prevent either claim from being processed.
To activate a previously deferred claim:
- Notify the Trust in writing and provide any additional documentation supporting the claim. Deferred claims remain on Administrative Hold until notification is received requesting otherwise.
- Submitting medical documents or another claim without indicating the intent of releasing the deferral will further delay the processing of the claim.
When responding to claim deficiencies:
- Remember that all response must be provided in writing. Mail, fax, and email are all acceptable.
- Include the injured party’s name, Social Security number and/or Trust claim number on all responses.
- Submitting your response with a copy of the original claim submission is not necessary and could delay the processing.
You need a reprint of the original release:
- If the original release was lost, damaged, etc., notify the Trust in writing to the attention of the Release Department manager.
Your law office has moved to a different address:
- Notify the Trust in writing to the attention of the Communications Department. We do not accept address changes over the telephone.
A representing attorney has left your law firm:
- Notify the Trust in writing of who is assigned to the former attorney’s claims or if the former attorney continues to represent any or all claims that were once at your law firm.
- Without this information, claims under the former attorney cannot be processed and will be placed on Administrative Hold.
A claimant is diagnosed with an additional injury:
- Submit an amended page three of the claim form with the new injury and date of diagnosis.
- Submit any supporting medical documents for the new injury.
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